Shipping policy

Thank you for shopping at Homatics!

1. Processing Time:

All orders are processed within 3-7 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

2. Shipping Rates and Delivery Estimates:

We offer global shipping with our trusted partner, Yanwen Express. Here are the details regarding our shipping method:

    • Shipping Method:We currently offer only one shipping option through Yanwen Express. We do not differentiate between standard and expedited shipping; all shipments are handled with the same method.
    • Estimated Delivery Time:Delivery typically takes 1-3 weeks, depending on the destination country. Below is a breakdown of estimated delivery times by region:
Region Estimated Delivery Time Example Countries
North America 1-2 weeks United States, Canada
Asia 1 week China, Japan, South Korea
Southeast Asia 1-2 weeks Singapore, Malaysia, Thailand, Philippines
Europe 1-2 weeks UK, Germany, France, Italy, Spain, Netherlands, Switzerland, Belgium, Sweden, Austria, Norway, Finland, Denmark
Oceania 1-2 weeks Australia, New Zealand
South America 2-3 weeks Brazil, Argentina, Chile
Other Countries 2-3 weeks

Middle East, Africa, etc.

 

  • Shipping Fees:We offer free shipping globally, regardless of the order amount.

3. Shipment Confirmation and Order Tracking:

You will receive a shipment confirmation email containing your tracking number(s) once your order has shipped.

4. Customs, Duties, and Taxes:

We strive to select shipping options that include taxes and duties where possible. However, in some countries or with certain shipping channels, customs duties and taxes may still be required to be paid by the recipient. Homatics is not responsible for these additional fees. All tariffs, taxes, and other charges imposed during or after shipping are the responsibility of the customer.

5. Damages:

At Homatics, we ensure that all products are well-packaged before they are shipped. However, if your product is damaged or lost during shipping, please follow these steps:

  • Damaged Products:If you receive your order damaged, please save all packaging material and the damaged goods. Contact us or the shipping carrier directly to file a claim. If you contact Homatics, we will reach out to the shipping carrier on your behalf and provide you with their feedback. We will also provide you with the shipping carrier’s contact information if you prefer to contact them directly.
  • Lost Products:If your product is lost during shipping, please contact us or the shipping carrier directly. Homatics will assist you in contacting the shipping carrier and provide you with their feedback. You will also receive the carrier’s contact information to reach out to them directly if you wish.

In either case, if the product is confirmed as lost or damaged, you can choose between receiving a full refund or having a replacement sent to you.

Homatics is committed to providing the best service possible.

6. International Shipping Policy:

We offer global shipping and currently ship to most countries worldwide. However, we do not ship to the following countries:

  • Brazil
  • Ecuador
  • Saudi Arabia
  • Uruguay
  • Venezuela
  • Iraq
  • Syria
  • Yemen
  • Libya
  • Somalia

If you have any questions about shipping to a specific location, please contact us at support@homatics.com.

7. Returns Policy:

Please refer to our Returns Policy page for detailed information about options and procedures for returning your order.

8. Contact Us:

If you have any questions about the delivery and shipment of your order, please contact us at support@homatics.com or through our Contact Us page.